TROUBLESHOOTING:
If you put money on your child's account through My Lunch Money and the
money does not
appear on
their
Lunch account after 24 hours the transaction
was probably voided due to
incorrect student information.
To check & edit the information so you can make a payment:
Go to the My Lunch Money site:
Log onto your Parent Page
Look at your Payment History
- If it says VOIDED the transaction was not completed
- This is an easy fix - the student's student ID#, birth date or school probably
needs to be edited. To do this:
Go back to the Parent Home Page
Click the edit pencil to the left of the student's name.
Verify that the student ID#, birth date & school are correct. The student ID # is the
9 digit # beginning
with 610 (not the 4 digit Pin # they give the cashier). For students at MAM - choose either
MAM Int. (grades 3-5) or MAM Pri. (KG-2).
After you make the change(s) you will be able to complete a payment.
To check prepayment status, go to Prepayment History. Pending(1st step)=prepayment not accepted by school, therefore, money is not in student's account yet. Applied(2nd step)=prepayment accepted by the school & applied to the student's account. (Once Applied the credit/debit card will be charged within 3 days.)
VOIDED=usually an error in student information enered. Call mylunchmoney at 1-800-479-3531.
Emails are sent to let you know the status of a prepayment (voided, successful, etc.). If you did not receive an email check your junk mail and spam filter settings to make sure these emails are not being deleted or put into a folder other than your Inbox. Emails come from an email address ending in @myLunchMoney.com or @sl-tech.net.
Thank you for your patience.
Mrs. Patty Barber
